These terms govern your use of shoal.online and the Shoal API, dashboard, and related services (together, the "Service"), provided by Shoal Technologies ("Shoal," "we," "us"). By creating an account or using the Service, you agree to these terms.
The Service
Shoal provides an API for fetching, crawling, searching, and monitoring publicly available web content, and for building automated data pipelines through Autopilot. Plans are usage-based, billed per successful request or drawn from a purchased credit pack, as described on our pricing page.
Your account
You're responsible for keeping your API keys and account credentials confidential and for all activity under your account. Tell us right away if you suspect unauthorized use.
Acceptable use
You agree not to use Shoal to:
- Access sites in a way that violates that site's own terms of service or applicable law.
- Attempt to bypass rate limits, security controls, or authentication on our infrastructure or a target site.
- Collect or process sensitive personal data in violation of applicable privacy law.
- Resell raw API access without a separate agreement with us.
- Interfere with the Service's operation or attempt to reverse-engineer it.
You're responsible for how you use data obtained through Shoal, including complying with any laws or third-party terms that apply to the sites you target.
Your data and output
You own the URLs, prompts, and configuration you submit to Shoal, and you own the data our API returns to you. We claim no ownership over your inputs or outputs. We process this content solely to fulfill your requests, as described in our Privacy Policy.
Billing, credits, and refunds
- Paid plans bill monthly in advance; usage beyond your plan's included requests may incur additional charges as described on your plan.
- We only charge for successful requests — failed requests are not billed.
- Plan changes are prorated; unused value from your current period carries forward.
- Credit packs are valid for six months from purchase and are non-transferable.
- If Shoal isn't working for your use case, email support@shoal.online — we'll refund the unused portion of your plan.
Service availability
We work to keep the Service reliable and fast, but it's provided on an "as available" basis without an uptime guarantee on standard plans. Enterprise customers can request a formal service-level agreement covering uptime and support response times under a separate signed agreement — contact sales@shoal.online.
Intellectual property
Shoal and its logos, product names, and documentation are our property. These terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.
Termination
You can cancel at any time from your dashboard or by emailing us. We may suspend or terminate access for violation of these terms, non-payment, or activity that puts the Service or other customers at risk. On termination, we'll retain your data only as long as described in our Privacy Policy.
Disclaimers and limitation of liability
The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Shoal is not liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
Changes to these terms
We may update these terms as the Service evolves. We'll update the date above and, for material changes, notify active account holders by email.
Governing law
These terms are governed by the laws of the jurisdiction in which Shoal Technologies is incorporated, without regard to conflict-of-law principles. (Placeholder — update once incorporation is final.)
Contact
Questions about these terms: support@shoal.online.